Returns & Refunds Policy

Proof of purchase

A valid proof of purchase (order number, invoice, or receipt) is required for all returns, refunds, or exchanges.

Change of mind – online purchases only

If you are not satisfied with your online purchase, you may return the product within 14 days of delivery, provided:

• The item is in its original, unused, and resalable condition
• All original packaging, tags, and accessories are included
• The product has not been installed, cut, altered, or customized

How to return:

1. Contact us at admin@wellmadeblinds.com.au to obtain a Return Authorisation Number.
2. Return the item to our Sydney showroom or via courier as instructed.
3. Once received and inspected, we will process your refund or exchange.

Refund amount:

• Original purchase price will be refunded
• Original delivery costs are non-refundable
• Return shipping costs are the responsibility of the customer unless the item is faulty

Change of mind – in-store purchases

For purchases made in our Sydney showroom:

• We are not obligated to provide a refund or exchange if you change your mind.
• At our discretion, we may offer an exchange within 7 days if the product is in original condition.

Custom & made-to-order items

Custom blinds, shutters, awnings, and made-to-measure products are non-returnable unless faulty, as they are manufactured specifically for your space.

Faulty or damaged products

If your product arrives damaged or is faulty, please contact us within 7 days of delivery:

1. Do not install or use the product
2. Email us immediately at admin@wellmadeblinds.com.au with photos/video of the issue
3. We will arrange inspection, repair, replacement, or refund as appropriate

All products are covered by the Australian Consumer Law and our manufacturer warranties.

Installation issues

If our installation team has installed a product and there is a fault:

• Contact us within 30 days of installation
• We will arrange for inspection and remedy at no cost to you
• This does not cover damage caused by misuse, accidents, or improper care

Non-returnable items

For health, safety, and hygiene reasons, the following cannot be returned unless faulty:

• Cut flooring rolls
• Opened adhesive or underlay products
• Custom or made-to-order items
• Products that have been installed

Refund processing

• Refunds will be issued to the original payment method within 5–10 business days of receiving the returned item.
• Exchanges will be processed once the returned item is received and approved.

Australian Consumer Law

Under the Australian Consumer Law, you are entitled to:

• A repair, replacement, or refund if a product has a major fault
• Compensation for any reasonably foreseeable loss or damage
• A repair or replacement if the product fails to be of acceptable quality

These guarantees do not apply if:

• You simply changed your mind
• You misused or altered the product
• You knew of the fault before buying
• The fault was caused by normal wear and tear

For more information, visit: www.accc.gov.au

Product variations

Please note:

• Colours and textures may appear differently on screen compared to in person
• Natural materials (wood, bamboo, jute) may have variations in grain, colour, and texture
• We recommend ordering samples where possible before purchasing

Amendments to this policy

We reserve the right to update this Returns Policy at any time. Changes will be effective immediately upon posting on our website.

Contact us

For returns, exchanges, or warranty inquiries:

Email: admin@wellmadeblinds.com.au
Phone: +61 415 381 093
Address: Well Made Blinds Showroom, Sydney, NSW (by appointment)

Please have your order number and proof of purchase ready when contacting us.

Thank you for choosing Well Made Blinds. We appreciate your trust in our products and are here to ensure your complete satisfaction.