Privacy Policy

Overview

Well Made Blinds(“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, products, and services, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Collection of personal information

We may collect personal information in a variety of ways, including when you:

• Contact us by phone, email, online forms, or in person at our Sydney showroom
• Request a quote, consultation, or free measure
• Place an order or make a payment
• Subscribe to marketing communications
• Visit or interact with our website
• Book an installation service
• Participate in a promotion or survey

We may also collect information automatically through your use of our website via cookies and similar technologies.

Types of information we collect

The personal information we collect may include:

• Identity Information: Name, date of birth (if provided), and company details
• Contact Information: Address, email address, and phone number
• Property Details: Information relevant to measurements, window dimensions, or flooring installations
• Financial Information: Payment and transaction information (processed securely via third-party payment gateways)
• Communication Records: Records of correspondence between you and Well Made Blinds
• Technical Data: Website usage data such as IP address, browser type, device information, pages visited, and referring URLs

We only collect information that is reasonably necessary to provide our products and services. If you choose not to provide certain information, we may not be able to fulfill your request or provide you with our full range of services.

How we use your information

We collect and use your personal information to:

• Provide and manage our products and services, including window treatments, flooring, and awnings
• Arrange measurements, quotes, installations, and customer support
• Process payments and transactions
• Communicate with you regarding quotes, orders, delivery, or enquiries
• Improve our website, services, and customer experience
• Send promotional or marketing material (you may opt out at any time)
• Meet legal and regulatory obligations
• Conduct research and analytics to better understand our customers

Disclosure of personal information

We may disclose your personal information to:

• Employees, contractors, and authorised installers who assist us in delivering our services
• Payment processors and IT service providers
• Delivery and courier partners
• Manufacturers (for warranty claims or product enquiries)
• Regulatory authorities or law enforcement where required by law
• A third party in the event of a business sale, restructure, or merger

We do not sell or rent your personal information to third parties for marketing purposes.

Some of our third-party service providers may be located outside Australia. By providing your information, you consent to the transfer of your data to these providers in accordance with this policy.

Cookies and website data

Our website may use cookies and similar technologies to enhance functionality, analyse website traffic, and improve user experience. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

You can modify your browser settings to disable cookies; however, some website features may not function correctly as a result.

We may also use third-party analytics tools such as Google Analytics to collect and analyse website usage data.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure servers and encrypted databases
• Firewalls and malware protection
• Access controls and staff training
• Regular security assessments

Information may be stored electronically or in physical form and may be hosted by trusted third-party service providers, including those located outside Australia. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

Access, correction, and opt-out

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of any inaccurate or incomplete information
• Opt-Out: Unsubscribe from marketing communications at any time
• Deletion: Request deletion of your personal information, subject to legal or contractual obligations

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with the Australian Privacy Principles.

Complaints process

If you believe your privacy has been breached or wish to make a complaint about how we have handled your personal information, please contact us in writing. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au

Children’s privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any changes will be published on our website and will take effect immediately upon posting. We encourage you to review this policy periodically.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Well Made Blinds
Email: admin@wellmadeblinds.com.au
Phone: +61 415 381 093
Showroom: Sydney, NSW (by appointment)
Hours: Mon–Fri, 8:00am–5:00pm AEST

For privacy-related enquiries, please include “Privacy” in the subject line.

Thank you for trusting Well Made Blinds with your personal information. We are committed to protecting your privacy and providing you with exceptional service.