Delivery Policy

Delivery areas & service coverage

We deliver to all regions of Australia, with a primary focus on Greater Sydney Metropolitan Area. Delivery to business addresses is accepted and often recommended for convenience. We do not deliver to PO Boxes or international addresses.

Delivery costs

Delivery fees are calculated based on:

• Your location
• Order size and weight
• Product type (e.g., blinds, flooring, large items)

Fees will be displayed clearly at checkout before payment. For large or complex orders, we may contact you to confirm delivery arrangements.

Delivery timeframes

• Metro Sydney: 2–5 business days from order confirmation
• NSW (outside Sydney): 4–8 business days
• Other Australian States: 7–14 business days
• Rural & Remote areas: Additional 2–5 business days may apply

These timeframes are estimates and may vary due to product availability, weather, or carrier schedules.

Order processing & dispatch

• In-stock items are typically dispatched within 1–2 business days.
• Made-to-order items (custom blinds, shutters, etc.) will have longer lead times, which will be confirmed at the time of order.
• You will receive an order confirmation email once your order is placed, and a dispatch notification with tracking details once it’s on its way.

Delivery methods

1. Standard Delivery – Courier delivery to your door
2. Installation Service – Available for blinds, shutters, and flooring (additional fee applies) - Sydney metro only
3. Click & Collect – Free pickup from our Sydney showroom (by appointment)

Tracking your order

Once dispatched, you will receive a tracking link via email or SMS. You can monitor your delivery through the carrier’s website. Well Made Blinds is not responsible for inaccuracies in third-party tracking systems.

Delivery requirements

• A street address is required for delivery.
• Someone must be available to receive and sign for the delivery between 9am–5pm, Monday–Friday.
• If you select “Authority to Leave”, the risk passes to you upon delivery, and we are not liable for loss, damage, or theft.

Inspecting your delivery

• Please inspect all items upon delivery.
• Do not sign for goods that show visible damage to packaging or products.
• If damage is found after signing, notify us within 24 hours and provide photos.

Damaged or incorrect items

If your order arrives damaged or incorrect:

1. Do not install or use the product
2. Contact us immediately at admin@wellmadeblinds.com.au or +61 415 381 093
3. Provide your order number and photos of the damage/issue
4. We will arrange a replacement or collection as needed

Installation service

For eligible products, we offer professional installation in Sydney metro area:

• Installation dates will be scheduled after delivery
• Our installers will contact you to confirm timing
• All installers are trained, insured, and follow best practices

Rural & remote deliveries

Rural and remote deliveries may require additional coordination and extended delivery times. We will contact you if special arrangements are needed.

Changes or delays

If you need to change your delivery address or date, contact us as soon as possible. Delays may occur due to:

• Weather events
• Carrier delays
• Stock availability
• Public holidays

We will notify you promptly if delays are expected.

Contact us

For delivery inquiries, tracking updates, or changes:

Phone: +61 415 381 093
Email: admin@wellmadeblinds.com.au
Hours: Mon–Fri, 8:00am–5:00pm AEST

Please have your order number ready when contacting us.

Thank you for choosing Well Made Blinds. We are dedicated to ensuring your products arrive safely and on time.